Here are some of the most commonly asked questions from our home cleaning customers.
- What tasks can I expect to be done on each clean?
At Select Cleaning we don't believe in taking short cuts so you can expect to receive a very thorough maintenance clean for your home.
Firstly, we remove any cobwebs and then we dust all horizontal surfaces - not forgetting to remove any finger marks from door handles and light switches, as well as any mould from windowsills. All visible kitchen surfaces are cleaned plus the inside of your microwave. Bathroms are hygienically cleaned. Lastly we vacuum all the floors before mopping hard floor surfaces.
Of course you can request other tasks to be included in your quotation so please let us know what you require.
- Will I have the same cleaner every time?
Since you are entrusting someone to be in your home, possibly when you are not there, it is important that you know who it will be. We can guarantee that you will have the same cleaner every week or fortnight.
In the unlikely event that a change of cleaner ever became necessary, you can be assured that you would be consulted first.
- Do I need to supply any cleaning equipment?
In order to ensure a high quality cleaning service to our customers, each Select cleaner carries a complete set of house cleaning equipment and products. As professionals, we know what is required to get the job done to your satisfaction. However, if you would prefer to supply your cleaner with a different product, they will be happy to use it instead.
- What if I want extra tasks done?
Your regular cleaner will be happy to oblige should you require any additional tasks to be done.
For example, you might want the inside of your oven cleaned. Just ask your cleaner for a separate quote to cover this.
- How do I pay?
We have 2 easy payment options. Most of our customers find Internet banking very convenient.
However, some are more comfortable to leave a cheque made out to Select Cleaning on the day of the service.
- Do I need to do anything to prepare for my cleaner?
Your cleaner will want to provide you with a thorough, detailed clean. In order to do this, they will need to be able to access all surfaces that need to be cleaned. That way they can give you the best results.
- Does Select Cleaning provide a one-off service?
Our focus is exclusively on providing a consistently high quality, regular weekly or fortnightly service. Unfortunately we are not able to offer a one-off service.
- Do I need to provide my cleaner with a key?
This is entirely your decision - there is no obligation to do so. We find that many customers do choose to provide their cleaner with a key because they see it as a safer option than hiding a key. However, we can work with either arrangement.
- How do I know that my possessions will be safe?
For your protection, every one of our team has been through a careful selection process and security check, meaning that we can vouch for all of our cleaners. In addtion, we follow procedures to keep you and your possessions safe, such as locking the door while we are working in a customer's house. For added protection, no customer's key is ever labelled with the customer's name and address on it.
- What will it cost to clean my home?
To customise a price to fit your own specific requirements, we are happy to come out to your home to provide you with a written quotation. This will give you a price tailored to your needs. Our personalised approach of doing an on-site quotation avoids the need to build unneccessary fat into your price - a practice often adopted by companies who give "a place unseen" quote.
- Will my cleaner always come on the same day?
We are able to offer you a reliable service with your clean on the same day of the week each time, giving you one less thing to worry about scheduling into your busy life.
- What if I’m not completely satisfied with the service?
All members of Select Cleaning Auckland stand by their work. If you are not completely happy, we want to know. Simply contact your cleaner within 24 hours and they will return to put it right.
This is at no cost to you.